Key Performance Indicators (KPIs)
ICTO has some Key Performance Indicators (KPIs) to evaluate the performance of critical services we provide to UM members and indicate major IT resource utilization.
Service availability measures the uptime of services for 7 days a week and 24 hours a day. The measurement excludes downtime for scheduled maintenance.
|Key Performance Indicator||Target||Actual Performance||Duration|
|Internet Connection Availability||99.5%||99.9989%||Jan. to Dec. 2016|
|Wireless Network||Availability of Controllers||99.5%||100%||Jan. to Dec. 2016|
|% of AP Availability||99.5%||99.7%||Jan. to Dec. 2016|
|Staff Email Availability||99.5%||99.91%||Jan. to Dec. 2016|
Utilization of IT Resources
Utilization of IT resources indicates the usage of the services within the specified duration.
|Key Performance Indicator||Duration||Utilization Average||Utilization|
|Maximum Concurrent WiFi User Per Day||Jan. to Dec. 2016||8793||View Utilization|
|Internet Bandwidth Utilization||Jan. to Dec. 2016||538 Mbits
|View Internet Connection|